Frequently Asked Questions
Do you offer customized cleaning plans to meet my specific needs?
Absolutely! We offer customized cleaning plans that are tailored to meet your specific needs. Our team will work with you to create a plan that fits your schedule, budget, and cleaning expectations. Whether you need basic or specialized cleaning services, we can provide a plan that is tailored to your specific requirements. Just let us know your preferences, and we'll create a customized plan that works for you.
What is your service area?
The areas we service are but not limited to: Beverly, Billerica, Boston, Burlington, Chelsea, Danvers, East Boston, Everett, Gloucester, Lynn, Malden, Medford, Melrose, Middleton, North End, North Reading, Peabody, Reading, Revere, Salem, Saugus, South Boston, Stoneham, Swampscott, Topsfield, Wakefield, Waltham, Wilmington, and Winthrop.
How often can I schedule cleaning services?
We offer weekly, bi-weekly, and monthly cleaning services, as well as one-time deep cleaning services. We can accommodate more frequent cleaning needs if required. Our flexible scheduling options are designed to meet the needs of our clients, and we will work with you to develop a cleaning schedule that fits your specific needs and preferences.
Are your employees background checked and trustworthy?
Yes, our employees are background checked and thoroughly vetted to ensure their trustworthiness. We understand that the safety and security of your home or office is of utmost importance, and we take this responsibility seriously. All of our employees undergo a rigorous background check process before they are hired, and we only hire individuals with a proven track record of reliability, professionalism, and trustworthiness.
How much do your cleaning services cost?
We understand that price is an important consideration for our clients, and we strive to provide competitive and transparent pricing for our cleaning services. However, the cost of our services may vary depending on a number of factors such as the size of your home or office, the frequency of service, and the specific cleaning tasks required.
To get an accurate price for our services, we offer free estimates which can be obtained by contacting us directly. Our team will work with you to understand your specific cleaning needs and provide you with a detailed estimate of the cost of our services. We believe that transparency is key, and we will always provide you with a clear breakdown of the cost of our services.
What is your cancellation policy?
We understand that schedules can change, and we offer a flexible cancellation policy. We ask that you please provide us with at least 24 hours' notice if you need to cancel or reschedule a cleaning appointment. This allows us to adjust our schedule accordingly and ensure that we can continue to provide high-quality service to all of our clients. If you need to cancel or reschedule your appointment, please contact us as soon as possible so we can make the necessary arrangements.
Are your cleaning services available on weekends and holidays?
Yes, we offer cleaning services on weekends and holidays to meet the needs of our clients. We understand that our clients have busy schedules, and we strive to provide flexible cleaning options that work for them. Whether you need a one-time cleaning service for a special occasion or regular cleaning services on weekends or holidays, we can accommodate your needs. Just let us know your requirements, and we will work with you to develop a cleaning schedule that fits your specific needs and preferences.
How do I pay for your cleaning services?
We accept all major credit cards, checks, and cash for payment of our cleaning services. We want to make the payment process as convenient as possible for our clients. After each cleaning, we will provide you with an invoice that details the services provided and the amount owed. If you have any questions about payment options or need to discuss payment arrangements, please do not hesitate to contact us. Our team is always available to assist you with any questions or concerns you may have.